Refund & Returns Policy

At Falling Sky, we want customers to have clear information about returns, exchanges, and refunds before placing an order. This policy explains when an item can be returned or exchanged, who is responsible for return shipping, and how refunds are processed.

1. Return Period

We accept eligible return requests within 30 calendar days from the date the order is delivered.

  • Return requests submitted after 30 calendar days may not be accepted.
  • To request a return, please contact us before sending the item back. Do not send a return to our address without receiving prior return instructions from us.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Be unused, unworn, and in its original condition.
  • Include the original packaging, tags, gift box, and accessories, when applicable.
  • Show no signs of damage, alteration, or improper use.
  • Be accompanied by the order number or proof of purchase.

Note: Returned items are strictly inspected upon arrival. If an item does not meet these conditions, the return may be refused or a refund may not be issued.

3. Returns for Change of Mind or Customer Preference

We accept eligible returns when a customer:

  • Changes their mind or no longer needs the item.
  • Ordered the wrong size or prefers a different style.

Shipping Responsibilities:

  • The customer is responsible for paying all return shipping costs.
  • Original shipping charges are non-refundable unless the return is caused by an error on our part.

4. Exchanges

We accept exchanges for eligible items within the 30-day return period:

  • Customers may request an exchange for a different size or available style, subject to stock availability.
  • Price Differences: If the replacement item has a higher price, the customer pays the difference. If lower, the difference will be refunded.
  • If the requested replacement is unavailable, we may offer a store refund instead.
  • For exchanges caused by personal preference (wrong size/change of mind), the customer covers return shipping.

5. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, please contact us within 7 calendar days after delivery with the following:

  1. Your Order Number
  2. A description of the issue
  3. Clear photos showing the item and the defect/damage

After reviewing, we will provide a replacement, exchange, or full refund. Falling Sky will cover all return shipping costs when the error or defect is verified on our part.

6. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made jewelry.
  • Engraved items.
  • Earrings that have been worn or have had their hygiene seal removed (due to hygiene standards).
  • Gift cards, clearance, or final-sale items.
  • Items damaged as a result of misuse, accidents, or improper care.

7. How to Request a Return or Exchange

To initiate a return or exchange, please reach out to our support team:

Please include in your message:

  • Order number & Customer name
  • Reason for return/exchange
  • Clear photos (if item is damaged or incorrect)

Our customer support team normally responds within 2–3 business days with return instructions. Returns sent without prior approval will be delayed or refused.

8. Return Address

Approved returns must be shipped to:

Falling Sky – Returns Department

1951 Abbott St # B

San Diego, CA 92107

United States

Important: Please wait for explicit authorization and return instructions from our support team before shipping your package.

9. Return Shipping Costs Summary

  • Customer Responsibility: When returns/exchanges are due to change of mind, wrong size ordered, personal preference, or reasons not caused by Falling Sky.
  • Falling Sky Responsibility: When returns are required because the wrong item was sent, the item arrived damaged, or there is a verified manufacturing defect.

10. Inspection and Refund Processing

  • Inspection Window: Once delivered, our team inspects items within 2–3 business days.
  • Refund Timeline: Upon approval, refunds are issued within 3–5 business days to your original payment method.
  • Bank Processing Time: Depending on your card issuer or payment provider, it may take an additional 5–10 business days for the funds to post to your account.

11. Shipping Charges Policy

Original shipping charges are non-refundable. If a return occurs due to an error on our part (damaged item, incorrect shipment), original shipping fees will be refunded or covered by Falling Sky.

12. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect/incomplete shipping address, refused delivery, or failed to collect the package:

  • Any additional shipping costs required to resend the order are the customer’s responsibility.
  • Refunds (if applicable) will only be processed after the returned package is received and inspected.

13. Order Cancellation & Modification

  • Orders may be cancelled or modified within 24 hours after purchase.
  • Once an order enters production, packaging, or shipment processing, cancellation/modification is no longer possible.
  • Submit cancellation requests immediately to [email protected].

14. Late or Missing Refunds

If you haven’t received an approved refund after the standard processing timeframe:

  1. Check your bank or payment account again.
  2. Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
  3. Contact your bank regarding pending processing transactions.

If you have completed these steps and still have not received your refund, please contact us at [email protected] with your order number.