Privacy Policy

At FALLINGSKY.UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

Full name
Email address
Phone number (if provided)
Billing address
Shipping address
Payment information (processed securely by our payment providers)
Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Referring website
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Comply with applicable legal obligations
Send promotional emails only when you have chosen to receive them

3. Payment Information

Payments are processed through secure third-party payment providers.

We do not store your complete payment card information on our servers.

4. Cookies

Our website uses cookies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Enhance your shopping experience

You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information only with trusted service providers when necessary to operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics providers
Customer support platforms

These service providers are permitted to use your information only for providing services on our behalf.

6. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While no online system can guarantee absolute security, we continuously work to safeguard your information.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet accounting and legal requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing activities
Request a copy of your personal data where applicable

To exercise these rights, please contact us using the email below.

9. Children’s Privacy

Our website is not intended for children under the age required by applicable law to independently provide personal information.

We do not knowingly collect personal information from children.

10. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page together with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

FALLINGSKY.UK

Email: [email protected]