Refund & Returns Policy
At Falling Sky, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read this Refund & Returns Policy carefully before requesting a return.
Contact Information
Falling Sky
Email: [email protected]
Business Address: 1951 Abbott St # B, San Diego, CA 92107, United States
Return Address
Please do not return any item without contacting us first.
After your return request is approved, we will provide return instructions.
Authorized Return Address
Falling Sky – Returns Department
1951 Abbott St # B
San Diego, CA 92107
United States
Returns sent without prior authorization may be refused or delayed.
Return Eligibility
We accept return requests within 30 calendar days after your order has been delivered.
To qualify for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include the original packaging, tags, gift box (if applicable), and accessories
- Include proof of purchase or order number
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For hygiene, safety, and product integrity, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Earrings that have been worn or whose hygiene seal has been removed
- Personalized or custom-made jewelry
- Engraved items
- Gift cards
- Clearance or Final Sale products
- Items damaged through misuse, accidents, or improper care
Damaged, Defective or Incorrect Items
If your order arrives:
- damaged,
- defective,
- or you received the wrong item,
please contact us within 7 days of delivery.
Email us at:
Please include:
- Order number
- Description of the issue
- Clear photos showing the problem
Once verified, we will offer one of the following:
- Replacement
- Exchange
- Full refund
- Store credit (where appropriate)
We will cover return shipping costs when the issue is our responsibility.
How to Request a Return
To begin a return:
Email:
Please provide:
- Order number
- Customer name
- Reason for return
- Photos (if applicable)
Our customer support team typically responds within 2–3 business days.
Once approved, we will provide return instructions.
Return Shipping
If the return is due to:
Our error
- Wrong item
- Manufacturing defect
- Shipping damage
We will provide or reimburse the return shipping cost.
Customer preference
Examples include:
- Ordered the wrong size
- Changed your mind
- No longer needed
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is caused by our mistake.
For your protection, we recommend using a trackable and insured shipping service, as we cannot guarantee receipt of returned packages.
Inspection & Refund Processing
After your returned item arrives:
- Inspection: 2–3 business days
- Refund approval notification: by email
If approved:
- Refund issued within 3–5 business days
- Banks or payment providers may require an additional 5–10 business days for the funds to appear in your account.
Refunds are always returned to the original payment method used during checkout.
Exchanges
We only replace items if they are:
- defective,
- damaged,
- or incorrect.
If you would like a different size or style, please contact us before placing a new order.
Order Cancellation
Orders may be cancelled or modified within 24 hours after purchase.
After production, packaging, or shipment has begun, cancellation requests may no longer be possible.
Refused or Undeliverable Packages
If an order is returned because:
- an incorrect shipping address was provided,
- delivery was refused,
- or the package was unclaimed,
any additional shipping charges required for reshipment are the customer’s responsibility.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times vary.
If you still have not received your refund, please contact: [email protected]
Need Assistance?
If you have any questions regarding returns or refunds, please contact us.
Email : [email protected]